- Keynote Address: The World Class Broker in the Digital Era
- Special Address: Setting the Standards of Customer Service & Customer Engagement in Broking
- Special Address: The Global Risks Report 2019
- Managing the Risks in Industry 4.0
- Indonesia Earthquakes and Tsunamis – The risk transfer gap
- The Fate of the High Street Broker on Digital Avenue
- Impact of Current Global Political Risks on Business
- Brokers Talent Shortage, and Yes, We’re Tired of Discussing It – Are we doing enough to attract new talent?
- The Broker Client Relationship – How can Brokers improve client retention and loyalty?
- What’s next in Employee Benefits? Trend in 2019
- Benefits Brokers – Are you providing enough value?
- Building Successful Underwriter Brokers Relationship
- Accessibility and Capacity Issue for Takaful Brokers
- Fraud Prevention Strategies for SMEs – Brokers to support insurers in fraud fight
Innovation and Technology
- Fostering Effective Collaboration between Brokers and InsurTech with Customer First Goals
- Battle of the Giants – Tech vs Brokers
- How InsurTech Boasting Brokers
- Unlocking the Potential of AI-powered Chatbots
- How Blockchain will Pressure Broker Commissions – Impact of blockchain on broker distribution
- What is the Intelligent Broker – Improving processes through automation
Special Focus on Cyber
- Assessing Damage of Cyber-Crimes: Overview of global cyber security breaches
- Cyber Threat Landscape in the Autonomous Era – Will brokers soon be selling cyber protection for automated vehicles?
- SMEs Need to be Ready for Cyber Battle
The Seven Virtues of Brokers that Make Them Indispensable
The Winning Formula for World-Class Customer Experience
- What true world-class support should be like
- How brokers can use data to enhance customer experience
- Connecting every interaction across every channel
Asia Brokers Association Leaders Panel
- Addressing the essential ‘cornerstones’ for brokers to develop and thrive in Asia
- Optimising the role of brokers in the value chain
Leaders of Today meet Leaders of Tomorrow Panel
- Who are the leaders of tomorrow and what do they want from the workplace?
- Leadership lesson learned
- Raising professionalism