With the number of cross-industry insurance collaborations growing, insurers and their partners need to work together to create a positive customer experience. The challenges and opportunities of this process were discussed at the Asia InsurTech Summit 2018 during a panel discussion featuring Chubb Asia Pacific chief digital officer Michael Eksteen, the Warranty Group SEA director Hemaka Perera and Grab's head of financial services Ankur Mehrotra. It was moderated by Munich Re Singapore's chief operating officer Jill Hoffman.