News eDaily23 Oct 2017

Australia:Facebook chatbot launched to compare life quotes

23 Oct 2017

Lifebroker, an innovative life insurance comparator, has announced the launch of Alfred, a Facebook Messenger chatbot which is the first in Australian life insurance industry that compares life insurance options in real time.

Alfred gives consumers 24/7 access to conversational quote comparison services. It is designed to respond to customer questions and provide them with quotes for life insurance cover within five minutes of messaging.

Lifebroker CEO, Alex Homer, said Alfred was developed to deliver customer service improvements by providing them with better access through social media channels and enhanced access to the service out-of-hours that complements Lifebroker’s existing channels.

He said: “Alfred provides an option for customers who need quick responses and who enjoy using messaging services to connect with companies. Our insights showed that product research is usually done outside of normal working hours, and a chatbot can be available instantly and at any time, giving consumers a convenient way to learn about their insurance options on their own terms.

“Conversations with Alfred can be paused and resumed at will throughout the day and consumers can book an appointment with one of our customer service representatives to discuss more advanced questions.”

Alfred is currently live in-market following a three month development period and customer pilot process.


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Recent Comments

Kumar S

Hmmm...interesting list. I, however, was thinking that you may want to include Engati as well. Engati is a chatbot platform that allows you to build, manage, integrate, train, analyze and publish your personalized bot in a matter of minutes. It presently supports eight major messaging platforms including messenger, Kik, telegram, line, Viber, Skype, slack and webchat with a focus on customer engagement, conversational commerce, and customer service and fulfillment. Read more about it here

29 November 2017

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