News Technology18 May 2018

China:The CareVoice to launch AI voice-based virtual health assistant

| 18 May 2018

The CareVoice, a Shanghai-based health InsurTech startup transforming healthcare into a more consumer-centric experience, has launched an AI Voice-based Virtual Health Assistant for insurers and employers in Greater China. The company claims that this is the first such in the region.

Mr Sebastien Gaudin, CEO and Co-Founder of The CareVoice, said, “While our joint product team is completing the localisation, we are very glad that we have already partnered with two insurers, AXATianPing and Ping An Health, to launch this consumer-centric innovation in the Chinese market, which will drive a better healthcare experience for their members.”

This artificial intelligence-based symptom triage feature is integrated into the CareVoice platform, allowing insurance members to:

  • Check their symptoms;
  • Access self-care content;
  • Be guided towards relevant medical specialties.

While the system supports insurers willing to become true health partners to their insurance members, it also generates efficiencies by avoiding unnecessary consultations and directing members to more relevant and cost-effective medical providers.

The CareVoice has partnered with Sensely, a US-based company, to bring this unique feature to the market, leveraging Sensely’s proprietary technology and extensive collaboration experience with leading international medical institutions, including the UK’s National Health Service and Texas Medical Center.

“The CareVoice has a great mobile-based solution for insurers that is a perfect fit, allowing us to bring our Virtual Health Assistant to China’s fast growing private insurance market,” said Mr Adam Odessky, CEO and co-founder of Sensely.

In January, The CareVoice raised over US$2 million in early growth capital. The investment is used to expand its insurance business lines, accelerate technology development, consolidate its leadership in China's major cities and expand to Southeast Asia. The CareVoice has been upgrading its platform and mobile-based solutions with digitised claims, expanding its footprint in private insurance market by partnering with more insurance services companies, as well as employers. In addition, it has started its geographic expansion by bringing its innovation to Hong Kong.



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