Award Winners Of 2004 Download PDF file
Life Insurance Company of the Year
MLC Limited
With the vision to be the leading international financial services company, trusted by customers for getting it right, MLC Limited showed that its heart was in the right place to clinch the Life Insurance Company of the Year Award. Its motto to grow through excellent relationships by providing first-rate customer and adviser services with long-term value products through highly motivated trained staff won convincing praise all round.
General Insurance Company of the Year
AAMI
An insurer which penalises itself when it fails to deliver on its service promises to customers. This is how seriously AAMI, one of Australia 's leading companies in the motor vehicle, home and compulsory third party (CTP) insurance markets, views its objective of meeting and responding to the needs of its customers. This is no small feat as it deals directly and personally with nearly two million customers. This impressive achievement helped AAMI clinch the General Insurance Company of the Year Award.
Technological Innovation of the Year
Sunrise ® Exchange - Telstra eBusiness Services Pty Ltd
In the drive to achieve paperless business, Telstra's Sunrise ® Exchange stood out among its peers for providing the market with a highly innovative, web-based, multi-channel electronic distribution service to process insurance policies on line and in real time. Judges were impressed with this eBusiness solution's capacity to help businesses in the acquisition and retention of customers, and the ability to transact information quickly, accurately and easily while delivering cost reductions, improved efficiencies and customer satisfaction by eliminating the paper trail and manual processes required to process policies.
Law Firm of the Year
Phillips Fox Australia & New Zealand
With the Australian insurance market going through a sea change, Phillips Fox stood out as a beacon offering more than just legal advice and support to help its insurance clients cope with the challenges. Its claims cost reduction initiative and its offer of a full range of insurance-related services, including risk retention strategies and alternative risk financing advice, scored with the Judges who named it the Law Firm of the Year.
Service Provider of the Year
PricewaterhouseCoopers Australia
With a culture founded on Teamwork, Excellence and Leadership, PricewaterhouseCoopers (PwC) has been named Service Provider of the Year for leading the industry in thinking beyond the box to find solutions and opportunities addressing the challenges of the day. Also significant is PwC's use of the connected thinking approach and insurance specific business analysis tools in providing services to the industry.
Risk Manager of the Year
Mr Christopher Glenn Davies
With a long and distinguished career developing and promoting risk management with several pro-active and innovative loss prevention and loss control measures, Mr Christopher Glenn Davies was a natural choice for this year's Risk Manager of the Year. Besides playing an instrumental role in the development of a "state of the art" risk management policy and programme within Australia Post, he has increased the awareness and understanding of the holistic approach to risk management both internally and externally.
Broker of the Year
Marsh
A leader in the field with a client base comprising more than 80% of Australia 's top 25 companies and with a remarkable average tenure of service to clients mostly beyond 20 years, Marsh impressed the judges with its exemplary track record, value-added service and sterling growth amidst the changes in the market to clinch the Broker of the Year Award.
Reinsurance Company of the Year
Swiss Re Australia Ltd
As an industry leader with cutting edge research, Swiss Re Australia Ltd shone as the Reinsurer of the Year for its active participation in industry matters and its deep commitment to understanding customer needs. Swiss Re has also demonstrated commitment to educating customers on the state of the market and has focused upon nurturing professionalism among its staff as well as within the industry generally.
Loss Adjuster of the Year
GAB Robins New Zealand
GAB Robins New Zealand wowed the judges with its unique approach to loss adjusting by listening to customers and responding in the "GAB Robins' Way", while keeping an eye on revenue growth and profitability. Its ongoing commitment to training and education with a $500,000 annual investment for continual improvement initiatives further sealed its position as Loss Adjuster of the Year.
Insurance Personality of the Year
Mr Frank O'Halloran
Highly regarded as the diligent, personable and intuitive manager and acquisitions expert, and having involvement in more than 70 takeovers in his 28 year career, Mr Frank O'Halloran, CEO of QBE Insurance has not only led his company in a stunning turnaround to deliver one of the best results in the Australian insurance market, but has also grown QBE internationally to be a success story.
Services to the Community Award
Insurance Australia Group (IAG)
For its unflagging commitment to community service, Insurance Australia Group (IAG) clinched the Services to the Community Award. Judges were impressed by the insurer's keen social commitment to society having invested over A$10 million annually to community risk reduction programmes and partnerships; as well as staff volunteering; assistance through provision of services, expertise and data; access to networks and facilities; and gifts in kind. IAG has proven to be a true corporate community partner.
