Life Insurance Company of the Year

'For the most constructive contribution to efficiency and effectiveness in the financing of insurable risk in Asia’

Criteria

• In-depth knowledge and understanding of the market
• Responsiveness to both end-user and intermediary needs
• Industry leadership as shown through innovation in products, provision of best quality service, strong underwriting discipline, exemplary employer practices, claims management, business growth, as well as contribution to boosting the industry’s image
• Sound financial management and transparency of accounts and processes
• Setting professional standards

Sponsored by:

Reinsurance Group of America, Incorporated (RGA) is a leader in the global life reinsurance industry with more than $2 trillion of life reinsurance in force. From our world headquarters in St. Louis, Missouri, U.S.A. and operations in 22 countries, RGA provides clients with life reinsurance, facultative underwriting, risk management, product development and financially-motivated reinsurance services.

In 2009, a study of life insurers in the Asia-Pacific region, conducted by NMG Financial Services Consulting, ranked RGA first in new business cessions and first in overall business quality. RGA is also recognised as a leading provider of financially-motivated reinsurance.

RGA also was named “Life Reinsurance Company of the Year” by the 2009 Worldwide Reinsurance Awards sponsored by The Review–Worldwide Reinsurance. This is the third time in six years RGA has received this award. In addition, RGA Reinsurance Company was named “Best Overall Life Reinsurer” for the third consecutive time by North American life insurers in the 2009 Flaspöhler Cedant Survey (Life – North America).

In the Asia Pacific, RGA has subsidiary companies or offices in Australia, China, Hong Kong, India, Japan, Malaysia, South Korea and Taiwan. RGA also provides reinsurance services to clients throughout the Americas, Asia, Europe and the Middle East.

www.rgare.com

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General Insurance Company of the Year

‘For enhancing the range of products andquality of service available to customers in the Asian market’

Criteria

• In-depth knowledge and understanding of the market
• Responsiveness to customers’ needs
• Industry leadership as shown through innovation in products, provision of best quality service, strong underwriting discipline, exemplary employer practices, claims management, business growth, as well as contribution to boosting the industry’s image
• Sound financial management and transparency of accounts and processes
• Setting professional standards

Sponsored By:

[Sponsorship available]

Interested parties, please contact: sheela@asiainsurancereview.com

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Educational Service Provider of the Year

‘For outstanding and continuous training service to the insurance and reinsurance industry'

Criteria

• In-depth knowledge and understanding of the market as manifested by its wide range of educational services for the industry
• Responsiveness to customers’ educational or training needs
• Innovation in terms of developing educational/training services that meet the market’s needs
• Providing leadership to the market in anticipating needs and demands
• Contribution to boosting educational standards of the industry
• Range, relevance and quality of training programmes offered
• Setting high professional standards in providing educational services to the industry

Sponsored By:

China Pacific Life Insurance Co., Ltd. (CPIC Life), a nationwide joint-stock life insurance company specialising at life insurance business of all types, was established on 9 November 2001 with its headquarters in Shanghai, China.

The holding company of CPIC Life, China Pacific Insurance (Group) Co., Ltd. (CPIC Group) was established in 1991. Capitalising on the CPIC Group’s strengths, CPIC Life adheres to the operational guideline of “Sound and Profitable Operation”, and strives to promote and develop its core values of “Commitment to Business Integrity and Sustainable Growth”. The company currently has over 150 insurance products covering various fields of life, annuity, health, accidental injury, etc. The product ranges promoted by the company are warmly welcomed by the clients and have gained recognition from the market. In 2005, CPIC Life was awarded “Customer-Satisfying Company throughout China” by China Association for Quality.

CPIC Life has established a sale and service network covering most parts of the whole country. Distribution channels, including individuals, group, bancassurance, and other intermediary business, have been growing steadily. By the end of 2009, the company has established 304 branches and sub-branches, and more than 3,000 sales offices across the country. The company has an e-commerce network in China with domestic and overseas connection. Total company assets as of 31 December 2009 reached RMB310 billion and the premium income of the year amounted to RMB62.0 billion, realising an operation profit of RMB6.85 billion.

www.cpic.com.cn

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Innovation of the Year

‘For the operation that generated the most innovative approach to a significant business area’

Criteria

• Extent of innovation in/originality of product/service offered
• Proof of product/service in responding to customers’ needs and wants
• Quality and effectiveness of innovation
• Industry leadership as shown through continuous effort to be innovative in its products/services
• Service flexibility and efficiency
• Proof of success of the product/service in the market
  

Sponsored By:

HSBC Insurance (Asia-Pacific) Holdings Limited is a wholly owned subsidiary of The Hongkong and Shanghai Banking Corporation Limited, which is owned by HSBC Holdings plc, the London-based holding company of the HSBC Group. It is the holding company for HSBC insurance manufacturing operations in the Asia Pacific, with operations and investments all over the region, including the Hong Kong Special Administrative Region (SAR), the Macau SAR, Singapore, Malaysia, South Korea, Taiwan, Vietnam, India and China.

HSBC Insurance (Asia-Pacific) Holdings Limited maintains a large insurance presence in Asia, with around 2,590 staff providing professional support to its business and customers as at 31 December 2009. Globally, HSBC Insurance contributed US$2.5 billion or 18% of Group profit, of which Asia Pacific region’s share was US$1.2 billion i.e. 49%, as at 31 December 2009.

HSBC and HSBC Insurance won the Best Retail Bank in HK and the Excellence in Bancassurance (Joint Award) award at The Asian Banker Excellence in Retail Financial Services Awards 2010. It was the fifth time HSBC and the second time HSBC Insurance have received this accolade. In 2006, HSBC Life (International) Limited was awarded ‘Life Insurance Company of the Year’ and HSBC Insurance (Asia) Limited was named ‘General Insurance Company of the Year’ in 2000.

www.insurance.asiapacific.hsbc.com

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Service Provider of the Year

‘For enhancing the stability and security of the Asian insurance industry in an exemplary manner’

Criteria

• Breadth of services provided in responding to needs of the market
• Innovation in services that resulted in broadening of its market
• Creating a benchmark of quality in service provision
• Service flexibility and efficiency
• Industry leadership as shown through the service offered that made it different from others
• Performance in the market in terms of market share, revenue, and profit

Sponsored by:

Aviva is the world’s fifth-largest insurance group and the biggest in the UK with 54,000 employees, serving more than 53 million customers worldwide. With a history dating back over 300 years, we are one of the leading providers of life and pensions products in Europe and are actively growing our long-term savings businesses in the Asia Pacific and the USA. Our main activities are long-term savings, fund management and general insurance.

Aviva is a progressive company with a reputation for creating better ways to understand and meet people’s needs. It is this insight and ability to think beyond the immediate and the everyday that makes us who we are. In 2007, we set out our vision for “One Aviva, twice the value”, focusing on new growth and efficiency targets designed to unlock value, drive growth and accelerate the pace of the Aviva’s development in an increasingly global market.

In the Asia Pacific, Aviva operates in China, India, Indonesia, Hong Kong, Korea, Malaysia, Sri Lanka, Singapore and Taiwan. Our long-term savings products and services are distributed through a multi-channel network, which includes a direct sales force, insurance intermediaries and bancassurance partners.

www.aviva.com

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Risk Manager of the Year

'For creativity in managing companies’ risks and the promotion of risk management in Asia’

Criteria

• In-depth knowledge and understanding of the risks involved and measures taken to minimise and manage the exposures
• Innovation in the area of risk management/loss control/and containment of losses
• Industry leadership in actual practices of risk management internally
• Promotion of risk management as a philosophy and business discipline
• Professional standards
  
  

Sponsored by:

Chartis is a world leader in property-casualty and general insurance, serving more than 40 million customers in over 160 countries and jurisdictions across the globe. With a 90-year history, an extensive range of products and services, deep claims expertise and excellent financial strength, Chartis provides businesses and individuals with all the insurance resources needed to manage virtually any risk with confidence.

Chartis companies around the world are independently regulated entities, each financially strong and well capitalised. In the Asia Pacific, Chartis offices are located in Australia, China, Guam, Hong Kong, Indonesia, Macau, Malaysia, New Zealand, the Philippines, Saipan, Singapore, Taiwan, Thailand, and Vietnam.

Chartis is also a proud corporate citizen, committed to the health and well-being of the communities where employees and customers live and work.

www.chartisinsurance.com

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Broker of the Year

‘For adding significant value to the insurance process in the course of generating new business’

Criteria

• In-depth knowledge and understanding of the market
• Responsiveness to clients’ needs
• Innovation in services rendered, including risk management and other value-adds
• Industry leadership in broking services and customer services, as well as in boosting the image of the broking profession
• Sound financial management with proven track record of business growth and retention
• Professional standards
  

Sponsored by:

Tokio Marine Asia Pte. Ltd. is the Asia-Pacific Regional Headquarters of the Tokio Marine Group, which is the largest non-life insurance group in Japan with its flagship company The Tokio Marine and Nichido Fire Insurance Co. Ltd. (Japan). Tokio Marine Asia has a vision to become one of the top-tier insurance groups in Asia-Pacific with “Sustainable and Profitable Growth”.

Tokio Marine Asia is also the intermediate holding company as well as the management company of 15 group companies within the Asia Pacific – in Singapore, Malaysia, Indonesia, Thailand, Hong Kong, the Philippines, Taiwan, Vietnam, India and Australia. It manages 11 non-life insurance companies, three life insurance companies and one reinsurance company.

Tokio Marine Asia has 75 staff, a paid-up capital of SGD71 million, and total assets worth SGD584 million. In its commitment to expand the insurance business in the region, Tokio Marine Asia continues being the exclusive sponsor in its 8th consecutive year running for the “Broker of the Year” category at the 2010 Asia Insurance Industry Awards.

www.tokiomarineasia.com

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Life Reinsurer of the Year

'For enhancing the stability and security of the Asian life reinsurance industry in an exemplary manner’ (Open to companies that underwrite life reinsurance either as the main source of business or as part of an overall premium income mix)

Criteria

• In-depth knowledge and understanding of the market with published research offerings
• Responsiveness to insureds’ and/or insurers’ needs
• Offering superior service and security to clients
• Leadership with ability to adapt to, and lead the industry to meet changing demands
• Sound financial management, corporate governance and disclosure
• Professional standards

Sponsored by:

Manulife Financial is a leading Canadian-based financial services group operating in 22 countries and territories worldwide. At Manulife Financial, our vision is to be the most professional financial services organisation in the world, providing strong, reliable, trustworthy and forward-thinking solutions for our clients’ most significant financial decisions.

Our PRIDE values – Professionalism, Real Value to Customers, Integrity, Demonstrated Financial Strength, and Employer of Choice – guide everything we do, from strategic planning to day-to-day decision-making, to the manner in which we treat our customers and other stakeholders.

Manulife Financial has operated in Asia for more than 110 years, and has one of the most extensive operations of any life insurance company. Manulife’s businesses in Asia are located in Hong Kong, Indonesia, Japan, the Philippines, China, Singapore, Vietnam, Taiwan, Thailand and Malaysia. Manulife has among the highest ratings for financial strength in the industry.

Manulife Financial Corporation trades as ‘MFC’ on the TSX, NYSE and PSE, and under‘945’ on the SEHK.

.www.manulife.com

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Reinsurance Broker of the Year

'For adding significant value to the reinsurance process in the course of generating new business’

Criteria

• In-depth knowledge and understanding of the market
• Responsiveness to clients’ needs
• Innovation in services rendered including market research, risk management and other value-adds
• Industry leadership in offering services to insurers and boosting the image of the profession
• Sound financial management with proven track record of business growth and retention
• Professional standards
  

Sponsored by:

The Toa Reinsurance Company, Limited (Toa Re) has been going through steady growth since its establishment in 1940, and Toa Re is going to mark the seventieth anniversary in this October.

With the insurance market evolving and customers’ needs expanding, Toa Re has been providing a diverse line of both life and non-life reinsurance products to its clients over the world as Japan’s primary professional reinsurer.

Toa Re has successfully developed business, and maintained a strong market position in Asian regions through three branches in Singapore, Kuala Lumpur and Hong Kong and through a liaison office in Taipei. During the years of the engagement in Asia, Toa Re has been strengthening the relationship with its clients by overcoming many hardships.

Having built its overseas network including subsidiaries in USA and Switzerland, the whole Toa Re group, with its head office in Tokyo playing a central role, has been contributing to the insurance and reinsurance markets over the world. I

n acknowledgment of its outstanding financial profile, Toa Re has been assigned credit ratings of “A+“, “A+(Superior)” by “Standard & Poor’s”, “A.M. Best” respectively, which enables Toa Re to be a long-term and stable provider of quality reinsurance products and services.

www.toare.co.jp

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General Reinsurer of the Year

‘"For enhancing the stability and security of the Asian general reinsurance industry in an exemplary manner"

Criteria

• In-depth knowledge and understanding of the market with published research offerings
• Responsiveness to insureds’ and/or insurers’ needs
• Industry leadership as shown through innovation in products, provision of best quality service, strong underwriting discipline, exemplary employer practices, claims management, business growth and retention of, as well as contribution to boosting the industry’s image
• Sound financial management and transparency of accounts and processes
• Setting professional standards
  

Sponsored by:

MSIG has been tending to general insurance needs across Asia for more than 100 years.

Combining global and local best practices, MSIG leverages on its extensive geographical network, multi-channel distribution and strong partnerships with intermediaries to offer a wide range of insurance solutions across major personal and commercial lines.

Testament to its strength and reach, MSIG Asia is now the first and only foreign-based general insurer to have representation in every ASEAN country.

MSIG is a member of MS&AD Insurance Group, one of the largest general insurers in the world with presence in over 41 markets globally, 16 of which are in Asia.

www.msig-asia.com

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Corporate Social Responsibility Award

'‘For the company that has committed substantial resources to achieve significant and sustainable benefit to the community in social, economic and/or environmental arenas, through non-profit driven ventures’

Criteria

• Type of contribution and its outstanding values/benefits to the community
• Demonstrated/provided key examples of work from the project with details on motivation, capital resource, management and staff commitment, results and benefits
• Demonstrated socially responsible leadership in the market by pioneering and/or consistently living by a CSR-guided philosophy in its operations
• Demonstrated true ‘grassroots’ engagement with the community
• Demonstrated/provided evidence of the community’s support/appreciation of the venture
  

Sponsored by:

Swiss Re is a leading and highly diversified global reinsurer. The company operates through offices in more than 20 countries. Founded in Zurich, Switzerland in 1863, Swiss Re offers financial services products that enable risktaking essential to enterprise and progress. The company’s traditional reinsurance products and related services for property and casualty, as well as the life and health business, are complemented by insurance-based corporate finance solutions and supplementary services for comprehensive risk management.

Swiss Re has been associated with Asia since 1913, joining local skills and expertise with global resources, and maintaining a depth of local knowledge yet benefitting naturally from a global perspective.

In the Asia Pacific today, Swiss Re has offices in Tokyo, Seoul, Beijing, Shanghai, Hong Kong, Kuala Lumpur, Singapore, Sydney, Mumbai and Bangalore, where it operates a global BPO centre. Swiss Re also provides third-party administration services through a joint venture company in India, and wholly-owned healthcare third-party administration consulting company, Prestige Health in China.

Additionally, Swiss Re is in a strategic partnership with Vina Re, Vietnam’s leading reinsurance provider. Swiss Re was among the first foreign reinsurers to enter China after the country joined the WTO. The company’s Asia Division headquarters is in Hong Kong.

www.swissre.com

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Green Company of the Year - New Category

‘For the company that has adopted and given long-term commitment and resources to a sustainable green program and has ensured its successful implementation'

Criteria

• Shown innovation in promoting environment-friendly or green practices, such as in minimising the use of energy and other resources and in reducing company waste
• Has implemented the green programme and shown concrete results, eg percentage of waste reduction
• Shown programme’s sustainability and the company’s longterm commitment to it
• Demonstrated its environmental impact, such as through reduced waste by recycling or reusing
• Shown programme’s impact on the workplace through employees’ observance of green practices
• Demonstrated programme’s potential to achieve successful adoption and implementation outside the company (ie by other organisations, insurance and non-insurance)
• Has worked with other parties (eg government, NGOs) to create a bigger impact and to encourage its community to do its part in protecting the environment

Sponsored by:

ING Insurance Asia/Pacific is part of ING Group and represents ING’s insurance and retirement services across the region.

The division is responsible for eight life insurance operations in seven markets, including China, Hong Kong, India, Japan, Malaysia, South Korea and Thailand. We have general insurance activities in Hong Kong and Malaysia.

One of the leading insurers in the region, ING Insurance has over five million customers serviced by its 6,500 staff.

As a company, we are committed to ensuring that the impact that we have on the broader society is positive. As a result, all ING employees have signed up to our business principles. These state that we act with integrity, are open and clear, respect each other and are socially and environmentally responsible. ING has been carbon neutral since 2007.

These businesses operate alongside ING’s broader activities of investment management, retail, private and commercial banking and real estate. Across the Group, ING is active in 13 major economies in the Asia Pacific. We employ over 23,000 staff across our business lines in the region.

www.ing.com

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Technology Initiative of the Year - New Category

‘For a breakthrough technology initiative that innovatively addresses a significant need of the industry and allows for higher efficiency or greater profitability in insurance business’’

Criteria

• Addresses a significant need in the industry at large
• Shows a high level of innovation in responding to that need
  
• Responds to customer needs, ie by paving way for faster services or simpler transaction processes
  
• Represents a breakthrough in the industry’s use of technology
  
• Enables significant improvement in the system of an aspect of business, leading to, eg higher efficiency of service or greater profitability
  
• Allows for easy use and adoption
  
• Allows for use by the industry at large, as opposed to just meeting the needs of certain companies
  
• Boosts the industry’s professional standards, ie by improving practitioners’ efficiency
  

Sponsored By:

[Sponsorship available]

Interested parties, please contact: sheela@asiainsurancereview.com

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