24th Asia Insurance Industry Awards 2020

2 Nov 2020, Online

The pandemic is on full blast with a second wave too. Insurance has been hit hard in many ways in this COVID-19 crisis. Insurance is so much a part of every aspect of life and business that everything touches on it.

In these dark times, for the Asia Insurance Industry Awards to recognise excellence is an amazing act of belief and trust that insurance does good and can stand tall despite any odds. Hence these 24th awards are particularly significant. We were determined not to postpone them and I salute all the sponsors who kept their faith with us and urged me to continue with the awards as scheduled.

And what an emotionally rewarding experience it has been. It gave us the chance to see first-hand the quality of the leading players in the industry rushing out with the full customer-care pack to reach the man in the street. Sure, it is an uphill task. Insurers can only pay claims that are covered and not otherwise. That is the simple logic of a contract. Yet I was proud to see how many insurers - and those serving the industry - go beyond the call of the contract in  the name of service.

I take this opportunity also to acknowledge all 305 candidates who believed themselves to be outstanding enough to take part in the awards despite the lockdown and work-from-home limitations. We had a great display of mettle, talent innovation and incomparable customer care. Bravo to the industry.

A thumbs up to our panel of 38 judges who went the extra mile to suss out the best-of-the-best with integrity and diligence. It was not an easy task, requiring many hours of reading and reflection - first with remote judging of the write-ups of all the qualifying entries and then the second round on judging day on 8 September. This year, with the travel restrictions, the judges met on Zoom to deliberate over the winners. We tried to replicate the real experience as best we could and as safety would allow.

We are finally at the moment of truth in recognising the winners - who will now carry the responsibility of boosting the image of insurance for the years ahead.

I wish the insurance industry a great future. It is in good hands and a bright future is assured.


Sivam Subramaniam
Editor-in-chief,
Asia Insurance Review

Past Events

23rd Asia Insurance Industry Awards 2019

21st Asia Insurance Industry Awards 2017

20th Asia Insurance Industry Awards 2016

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