Magazine

Read the latest edition of AIR and MEIR as an Interactive e-book

Jan 2013

Special Feature


Industry to lead instead of waiting for Mr Regulator?

Pockets of change are afoot in Asia as industry players put lessons from 2011 to practice. But 10 insurers and reinsurers said at the AIR Roundtable, held along the corridors of the 26th EAIC and hosted by the Qatar Financial Centre Authority, that there are still vital lessons to be learnt and internalised. The industry has waited long enough for regulators to push it forward and should now take the lead to get things moving, they said.

Buy Now


Customer Focus: Treating Customers Fairly - Not a simple task!

Mr Stephen Rosling of TCF Matters explains why some financial services companies are still not treating their customers fairly, though not for want of trying.

Buy Now


Customer Focus: Change your game with customer analytics

Success lies in a variety of factors. Mr Primo B Aguas from IBM looks at the key factors and explains how analytics tools can boost profits.

Buy Now


Customer Focus: From customer protection to customer promotion

Customers are the lifeline of all businesses. But Mr P C James of National Insurance Academy says they are still largely ignored and offers tips on winning them.

Buy Now