Special Feature

Effective Customer Care - Achieving optimised customer service for cross-channel profitability

Source: Asia Insurance Review | Oct 2012

In the first of this two-part series, Mr Paul Robinson of IBM Financial Services describes how insurers can differentiate competitively based on a superb integrated cross-channel customer experience.

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Apr 2024

Contents

Data-led Underwriting: Revolutionizing Life Underwriting Through Data & Technology

Magazine Table of Contents

Special Feature

Effective Customer Care - Achieving optimised customer service for cross-channel profitability

Archived articles are available to Magazine subscribers only.

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