24th Asia Insurance Industry Awards 2020

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Award categories

Life Insurance Company of the Year

Awarded for market leadership, product innovation, customer service and encouraging the growth of insurance as a core component of the financial landscape.

Who should win?
The winner must have demonstrated consistently high standards throughout the year in promoting both the image and the uptake of insurance – through product and service innovation and by demonstrating that it listens to customers.

Sponsor:

RGA

Reinsurance Group of America, Incorporated (NYSE: RGA), is a Fortune 500 company with approximately $3.5tn of life reinsurance in force and assets of $76.7bn as of 31 December 2019. RGA is one of the largest life reinsurers in the world.

From our global headquarters in St Louis, Missouri and operations around the world, RGA delivers expert solutions in individual life reinsurance, individual living benefits reinsurance, Life Insurance Company of the Year group reinsurance, health reinsurance, facultative underwriting, product development and financial solutions.

We understand and value the power of fresh thinking and innovative ideas. We listen to our clients, and continually strive to provide ways to help them prosper and grow.

www.rgare.com

General Insurance Company of the Year

Awarded for outstanding performance in the area of general insurance through product innovation, dealing with end-users and intermediaries, and business growth.

Who should win?
The winner must have demonstrated soundness of strategy and implementation of its product offering throughout the year – meeting the needs of both intermediaries and end-users. It should have demonstrated that it listens to customers, develops new solutions and excels at risk management and claims management.

Sponsorship available

Interested parties, please contact sheela@asiainsurancereview.com

Digital Insurer of the Year

Awarded to the firm that has integrated digital solutions seamlessly into its business processes.

Who should win?
The winner should have grown its business by leveraging the many digital platforms available to it in terms of customer acquisition, customer retention, communications and back-office systems.

Sponsorship available

Interested parties, please contact sheela@asiainsurancereview.com

Life Reinsurer of the Year

Awarded to the firm that demonstrates excellence across a wide range of life reinsurance activities including the integrated use of technology, customer service, marketing and business development.

Who should win?
The winner must have demonstrated excellence across the spectrum of life reinsurance activities, working as a trusted partner with cedants, helping with product development and service enhancements.

Sponsorship available

Interested parties, please contact sheela@asiainsurancereview.com

Reinsurer of the Year

Awarded to the firm that demonstrates excellence across a wide range of general reinsurance activities, including the integrated use of technology, customer service, marketing and business development.

Who should win?
The winner must have demonstrated that it is responsive to the complex needs of cedants through product development and service enhancements, offering security to clients and acting as a partner with insurers.

Sponsor:

MSIG

MSIG, a member of the MS&AD Insurance Group, is Asia’s leading general insurance brand with a global presence in 46 countries. The group is ranked fifth among non-life insurance groups in the world based on gross revenue and the number one Japanese insurer with A+ Stable credit rating.

With over 10,000 employees worldwide, MSIG is represented in all ASEAN markets as well as in Australia, New Zealand, Hong Kong, China, Korea, India and Taiwan.

MSIG was recently named ‘Asia’s Most Transformative Insurer’ by IDC Financial Insights and ‘Digital Insurer of the Year’ by The Asset, for its outstanding digital initiative in using robotics process automation to achieve significant business improvements. In Indonesia, it was awarded ‘No.1 Foreign Non-Life Insurer’ by Infobank, and in Malaysia, ‘P&C Insurer of the Year’ by Insurance Asia News. These awards and accolades are a testament to our commitment to developing a vibrant society and securing a sustainable future for the world.

In support of the (re)insurance industry in the region, MSIG is a proud sponsor of the ‘General Reinsurer of the Year’ award for the 13th consecutive year at the 2020 Asia Insurance Industry Awards.

msig-asia.com

Broker of the Year

Awarded for excellence and innovation in broking services, utilising methods and channels best suited to clients’ individual needs.

Who should win?
The winner must have demonstrated outstanding initiative and leadership qualities in the breadth and depth of its broking services, utilising both new and traditional delivery channels.

Sponsorship available

Interested parties, please contact sheela@asiainsurancereview.com

Educational Service Provider of the Year

Awarded for market leadership, product innovation, customer service and encouraging the growth of insurance as a core component of the financial landscape.

Who should win?
The winner must offer a comprehensive suite of learning programmes covering the many diverse disciplines within the insurance field – and must have delivered these programmes successfully to candidates of variable abilities.

Sponsorship available

Interested parties, please contact sheela@asiainsurancereview.com

Innovation of the Year

Awarded for an innovative product or service that has helped improve insurance in Asia in a unique and scalable way.

Who should win?
The winning innovation should have a practical value in meeting the changing needs of the business or its customers or both and should be scalable.

Sponsor:

Established in 2006, the Medix Group is a global, leading provider of innovative, high quality health management solutions. With offices in London, Hong Kong, Shanghai, Singapore, Jakarta, Kuala Lumpur, Bangkok, Mumbai and Melbourne and a client base exceeding 5 million members in over 90 countries, Medix offers its clients – primarily global health & life insurers, financial groups, large corporates and government institutions -- significant value-added services in the world of healthcare. Medix’ medical team is comprised of 300 in-house doctors alongside nurses, research experts, medical administration teams and a quality accredited global network of over 4,000 specialists and 2,000 leading hospitals.

Through its various services, Medix offers its customers fasttrack solutions to proven better medical outcomes. Medix provides Global Personal Case Management Services, Disease Prevention Management Services, Digital Health Solutions, Home Care Services, Health Strategy and Medical Governance Services to insurers, large corporates and government institutions.

Medix is a Shared Value company that strives to enable people around the world to have access to the best medical care possible while eliminating unwarranted healthcare variations and helping to control medical cost inflation. Believing that the accessibility, quality and sustainability of medical care are one of the most important components of social rights, Medix is very passionate about these issues and is globally fully dedicated to these activities.

www.medix-global.com

Service Provider of the Year

Awarded to the firm that demonstrates dedication in looking after its customers, while maintaining healthy margins.

Who should win?
The winner must have demonstrated that it can provide excellent service across the spectrum of its offering, setting the standard for others to match without compromising the profitability of its business.

Sponsorship available

Interested parties, please contact sheela@asiainsurancereview.com

Sustainability Award

Awarded to the firm that demonstrates commitment to sustainability through social, economic and environmental initiatives.

Who should win?
The winner must demonstrate sustainability and socially-responsible leadership through recognised standards in its engagement with the community.

Sponsor:

Swiss Re

The Swiss Re Group is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. It anticipates and manages risk – from natural catastrophes to climate change, from ageing populations to cyber crime. The aim of the Swiss Re Group is to enable society to thrive and progress, creating new opportunities and solutions for its clients. Headquartered in Zurich, Switzerland, where it was founded in 1863, the Swiss Re Group operates through a network of around 80 offices globally. It is organised into three Business Units, each with a distinct strategy and set of objectives contributing to the Group’s overall mission.

Swiss Re Asia

Swiss Re Asia Pte Ltd, is a wholly-owned Swiss Re Group subsidiary. It is strongly capitalised in line with regulatory requirements and shares the same financial strength rating as major Swiss Re Group’s operating entities. Swiss Re Asia will continue to serve its clients and partners across the region through a network of offices, mirroring Swiss Re’s existing footprint in Australia, China, Hong Kong, India, Japan, Korea, Malaysia and Singapore.

www.swissre.com

InsurTech of the Year

Awarded to the best insurance technology initiative from a start-up that drives new products and solutions, improves efficiency of processes and operations and enhances customer experience and satisfaction.

Who should win?
The winner will have leveraged technology to solve a problem in the insurance value chain to make the cover better, cheaper or more attractive.

Sponsor:

Munich RE

Munich Re is one of the world’s leading providers of reinsurance, primary insurance and insurance-related risk solutions. The group consists of the reinsurance and ERGO business segments, as well as the capital investment company MEAG.

Munich Re is globally active and operates in all lines of the insurance business. Since it was founded in 1880, Munich Re has been known for its unrivalled risk-related expertise and its sound financial position. It offers customers financial protection when faced with exceptional levels of damage – from the 1906 San Francisco earthquake through to the 2017 Atlantic hurricane season and to the California wildfires in 2018. Munich Re possesses outstanding innovative strength, which enables it to also provide coverage for extraordinary risks such as rocket launches, renewable energies, cyberattacks, or pandemics.

The company is playing a key role in driving forward the digital transformation of the insurance industry, and in doing so has further expanded its ability to assess risks and the range of services that it offers. Its tailor-made solutions and close proximity to its customers make Munich Re one of the world’s most sought-after risk partners for businesses, institutions, and private individuals.

www.munichre.com

Technology Initiative of the Year

Awarded for an innovative product or service that uses technology to meet a new or existing demand in the insurance sector.

Who should win?
The winning initiative should be an innovative application of technology that offers a solution to a problem or one which makes doing business easier within the insurance sector.

Sponsor:

ManageMy

ManageMy is a mobile first, modular product suite of software solutions, configured and customised to optimise your customer journeys We improve business performance and enrich customer experience through:

  • Digital experiences that make buying, selling and servicing insurance easier
  • Enabling customers and the insurer to share and retrieve information in a single place
  • Unifying all customer experience content into a single repository
  • Integrating differentiating own and third party features and benefits

Data captured with each interaction provides insight into how people think, what they want and how they react, transforming Technology Initiative of the Year you from provider to partner and laying the foundation for you to expand your ecosystem around high value customer needs.

ManageMy offers our insurance partners around the world a customized digital experience platform that works independent of proprietary IT systems. Our software helps you create sustainable customer engagement and document communications from prospect to new business policy issue, and throughout the customer lifecycle.

Our secure, flexible architecture that installs easily and complements existing traditional insurance processing, fulfilment, service, and claims systems.

www.managemy.com

Health Insurance Company of the Year

Awarded for innovation in products and services which facilitate an improvement in both the curative and preventative aspects of healthcare management.

Who should win?
The winner must have demonstrated leading professional standards against which other health insurers can be measured, and show proof of how global corporate practices have been regionalised.

Sponsor:

Optum

Optum is the service and technology arm of UnitedHealth Group. Optum is a global company with a mission, to help people live healthier lives and to make the health system work better for everyone.

Our solutions for payers range from wellness, digital engagement, biometric screening and prevention, onsite wellness and medical services, mental health and employee assistance programs and state of art innovation in AI and Machine Learning to automate claims and payment processing.

UnitedHealth Group UHG is a distinctively diversified health and well-being company headquartered in the United States. UHG ranked 5th on Fortune Magazine with over $201 billion in revenues in 2017, and 300,000 employees serving more than 124 million consumers in all states and 150 countries across the globe. Optum has 10 global delivery hubs and offices in China, Hong Kong and Singapore to cover APAC region.

www.optum.com

Emerging Reinsurance Company of the Year

Awarded to the reinsurer that has recorded exceptional growth during the qualifying period, and demonstrated strong market expertise along with a high level of responsiveness to client needs.

Who should win?
The winner must have demonstrated strong knowledge of Asian markets, proactiveness in offering new solutions to clients and good financial strength.

Sponsorship available

Interested parties, please contact sheela@asiainsurancereview.com

Corporate Risk Manager of the Year

Awarded to the individual who has effectively enhanced his/her organisation’s risk management and/or contributed to the promotion of risk management in Asia.

Who should win?
The winner should be able to demonstrate how risk management has made a tangible difference to his/her organisation’s operations and/or balance sheet.

Sponsor:

FM Global

Established nearly 200 years ago, FM Global is a mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its clientowners.

These owners, who share the belief that the majority of property loss is preventable, represent many of the world’s largest organizations, including one of every three Fortune 1000 companies. They work with FM Global to better understand the hazards that can impact their business continuity in order to make cost-effective risk management decisions, combining property loss prevention with insurance protection.

www.fmglobal.sg

Sponsored by

Young Leader of the Year

Awarded to the insurance executive under 40 years of age who has shown outstanding leadership qualities while contributing to the advancement of the insurance industry in Asia.

Who should win?
The winner should demonstrate industry expertise and should have used it to further the cause of insurance.

Sponsor:

Muang Thai Life Assurance

Muang Thai Life Assurance Public Company Limited (MTL) is one of leading life insurance companies in Thailand that has been operating its innovation-oriented life insurance business for over 69 years.

MTL’s corporate strategy is ‘MTL Everyday Life Partner’. It is determined to provide the best personalised products and end-to-end services through innovation and cutting-edge technology in order to satisfy customer needs.

MTL has been rated by Fitch Ratings at AAA (tha) with A- outlook stable (as of 1 April 2019); and by S&P at BBB+ positive stable (as of 11 December 2019) due to solid financial performance, support from major shareholders, strong market expansion and the continuous increase of income and profits.

MTL has been chosen for many prestigious awards such as the Life Insurance Company of the Year (2014, 2017 and 2018) from Asia Insurance Review

MTL has expanded its business capability across the ASEAN Economic Community in Cambodia, Lao PDR, Myanmar and Vietnam and is seeking new opportunities to expand products and services to other counties.

MTL strives to run its business to world-class management standards with the goal of becoming a lean and agile company in all dimensions. It delivers both excellent products and services to its customers. MTL is also committed to improving the image of the Thai life insurance industry.

www.muangthai.co.th

Woman Leader of the Year

Awarded to the leading executive whose actions best demonstrate the crucial contribution that women make to the future of the insurance industry in Asia.

Who should win?
The winner should have a public image that is in keeping with the future of a modern, inclusive industry and that has been built through manifestations of wisdom, courage and sound business sense.

Sponsor:

Aviva

  • In Singapore, we’re a provider of Medisave-approved Integrated Shield plans as well as supplementary plans for the national ElderShield scheme.
  • We’re also one of the biggest providers of employee benefits and healthcare. This includes protecting Singapore Armed Forces servicemen since 1983, as well as being the appointed provider for the Ministry of Home Affairs and Public Officers Group Insurance Scheme.
  • Our people and their dedication to our customers is what sets us apart. Putting our customers first and caring passionately about their needs, striving to challenge the status quo and putting things right; this will ensure that Aviva will be there for our customers and for our communities today, tomorrow and for many years to come
  • As at 31 December 2018, Aviva-COFCO ranked number 10 among 27 foreign life insurers in China in terms of APE, operating in 14 provinces with over 89 branches.
  • In Vietnam, Aviva launched Aviva Vietnam Life Insurance Company Limited, a wholly-owned subsidiary, in August 2017.
  • Aviva’s partner in India is the Dabur Group, one of India’s oldest and most respected business houses and one of the largest producers of traditional healthcare products. Aviva India has a distribution network of over 60 branches and more than 15,000 financial planning advisers.

www.aviva.com

Lifetime Achievement Award

This award recognises the significant contribution to the insurance industry made by an individual across the span of their working career.

Who should win?
The winner of this award will have earned the respect and admiration of their peers. They will also act as a role model for new industry entrants as well as other professionals working in the insurance sector. The winner will have shown excellence and leadership in growing the industry and in making insurance better understood by its customers.

Sponsor:

HSBC Life (international) Limited

HSBC Life (International) Limited is an indirect wholly-owned subsidiary of The Hongkong and Shanghai Banking Corporation Limited. As one of the leading life insurers in Hong Kong, the company offers a wide range of life insurance products, including annuities, to retail and commercial customers in Hong Kong through HSBC banking channels and third-party brokers.

HSBC Life provides tailored solutions to meet the protection, education, retirement, growth management and legacy planning needs of its customers. As of 31 December 2019, the company had 14% of the Hong Kong life insurance market.

www.hsbc.com.hk

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