Profile on Japan: The Claims Debacle – Reclaiming Consumer Confidence
Source: Asia Insurance Review | Dec 2006
It has been more
than a year since the insurance industry, both life and non-life, has been tainted
with the unpaid claims debacle. Yet the issue continues to plague the industry
despite all the submissions of business improvement plans, and it remains a
key concern for the Financial Services Agency (FSA). Here, several insurers
share insights on what happened and what has been done to make sure it does
not occur again.
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