The Australian Reinsurance Pool Corporation (ARPC) has received strong endorsement from its insurer customers, with the latest 2024/25 Insurer Customer Survey revealing high levels of satisfaction across both the Terrorism and Cyclone Reinsurance Pools.
Findings include:
- 99% of insurer customers surveyed rated their working relationship with ARPC as good or very good.
- Insurer customers surveyed praised ARPC’s responsiveness (96%) and communication of outcomes (96%).
- High confidence in ARPC’s industry knowledge and skills was noted.
Feedback from insurer customers also highlighted ARPC’s strengths in maintaining open and flexible engagement, providing timely support and offering clear guidance, particularly during the onboarding and operational phases of the cyclone pool.
The survey also identified opportunities to enhance transparency around decision-making, minimise changes to data requirements, and streamline audit processes.
“We are pleased to see strong support from our insurer customers. These results reflect the dedication of our team and our ongoing efforts to strengthen our engagement with the industry, said ARPC chief executive Christopher Wallace, commenting on the findings.
Said Dr Wallace, “We are committed to maintaining a customer-focused approach, continually refining our operations to better support our insurer customers. As we look ahead, we’re focused on delivering value, strengthening our data and analytics capability, and ensuring the pools meet the evolving needs of the insurance industry.”
The survey can be accessed here.