The Indonesian General Insurance Association (AAUI) has asked the public to immediately report to their insurers the riot, strike and malicious damage (RSMD) losses for riot insurance claims, if they have been affected by the recent demonstrations in the country.
RSMD losses are an extension of property and motor vehicle policies that provides protection against the risks of riots, strikes, malicious acts and civil unrest.
AAUI Chairman Budi Herawan said, "Of course, this must be accompanied by supporting evidence. This is important so that the claim settlement process can be processed promptly in accordance with the provisions of each policy."
He was addressing a press conference in Jakarta on 2 September 2025. He said AAUI is committed to promptly resolve claims as long as they are covered by the policy. The Association also encourages general insurance companies to fulfil their claim payment obligations on time and in accordance with regulations.
He said AAUI understands the difficulties faced by the public, especially owners of burned four-wheeled and two-wheeled vehicles, in preparing claim evidence. However, the association believes that policy issuers can identify vehicles through chassis and license plate numbers and emphasised that they have a moral responsibility not to complicate the legitimate claims process.
AAUI expressed deep concern over the conditions in Jakarta and several other regions in the country following the demonstrations that have taken place over the past few days.
Mr Budi said AAUI continues to monitor the situation, particularly the impact of the demonstrations. AAUI will also continue to coordinate with the Financial Services Authority, both at the central and regional levels, to ensure synergy in handling claims and strengthening the industry.
He said AAUI hopes that there will be no further destruction of public or private facilities or other losses in the future. It also hopes that all Indonesians, insurance industry players, and stakeholders will remain safe.
A demonstration involving various elements of society took place in August 25th in front of the House of Representatives Building in Jakarta. The demonstrators raised several demands, including housing allowances for DPR members.
The demonstrations have been marked by violence, arson, and the destruction of public assets and facilities, not only in Jakarta but also spreading to several other cities across Indonesia.