Insurers in Hong Kong are increasingly using AI in sales and underwriting processes, with new tools designed to provide advisers with faster preliminary assessments, reported Hubbis.
This follows the country’s insurance regulator’s call for wider experimentation through its AI Cohort programme, which included 10 insurers as of June 2026. Participants for the Insurance Authority’s programme included AIA, AXA Hong Kong, BOC Group Life, China Life, China Taiping, FWD, HSBC Life, Manulife, Prudential and YF Life.
Prudential Hong Kong has launched an AI-powered underwriting assistant for its financial consultants, which was developed with Alibaba Cloud. The tool assesses information including a customer’s medical, financial, occupational and residential profile before an application is submitted.
It can provide preliminary indications covering acceptance, exclusions, premium loadings and requests for further information within minutes, compared with the several days previously required. Prudential reports accuracy of more than 95% and a hallucination rate below 2%.
Prudential plans to extend the technology to its bancassurance and brokerage channels, as well as its internal underwriting team. Manulife Hong Kong has separately introduced AI tools supporting agents with new-business and underwriting enquiries, alongside data-driven sales assistance.