News eDaily27 Apr 2017

Asia:Cigna survey shows most people welcome health apps

27 Apr 2017

Most respondents to Cigna International Market's 2017 Cigna 360° Well-being Survey currently use, or plan to use, health apps in the coming year. The survey was conducted mainly in Asia.

Eighty-two percent of respondents believe the usage of digital technology in the healthcare space has the potential to bring good health to more people and 55% would be happy to use a robotic doctor if the cost is much lower than a human doctor. One in five is ready to use eCheckups.

Nearly half (46%) expressed willingness to share personal health data with a larger community for the good of all, especially with doctors, a national health database and global bodies such as the World Health Organization. A third were happy to share data with insurance companies.

Besides data security, transparency is a major barrier to adoption of apps. Respondents expressed privacy concerns and worry about how and where data might be used, with 55% citing unauthorised data access as a concern.

“We can see from these findings that respondents are still wary of data security issues,” said Mr Patrick Graham, CEO, Asia Pacific, Cigna International Markets.

This is the third annual research study from the global health services company, which provides a wide range of employer, individual and supplemental health benefit products and services. The well-being scores are calculated based on five weighted pillars - physical, financial, work health, family health and social health.

Financial and family scores decline

The largest decline in survey scores was seen in family welfare, which dropped from 72.7% in 2015 to 65.3% in 2016. Respondents indicated they suffered from both a lack of money and time to take care of their families. The biggest falls were seen in the ability to take care of children’s health, education and overall financial needs. Only one in five respondents report sufficient money for retirement or feeling financially secure in case of job loss. Highest scoring countries were India at 65.7% and China at 57.6%; with the lowest being South Korea at 43.5%.

The healthcare benefits gap

When asked what benefits they considered basic for healthcare coverage and compare this with benefits received from employers, respondents identified a negative gap for general practitioner consulting fees, hospitalisation benefits and annual health check-ups. Close to 20% of respondents did not have a health check in the last 12 months. Only a third seek professional help when ill, with most relying on self-diagnoses and treatment.


The research took place in December 2016 in 13 markets and polled over 14,000 adults, using a quantitative, 20-minute online format. Countries/territories polled were China, Hong Kong, India, Indonesia, New Zealand, Singapore, South Korea, Spain, Taiwan, Thailand, Turkey, UAE and the UK.




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