Japanese insurance group, Dai-ichi Life Holdings, has signed an agreement with global business and technology transformation company Capgemini to establish an international digital transformation centre in India.
This landmark agreement is poised to accelerate Dai-ichi Life Group's digital transformation globally. The GCC aims to tap into India’s deep pool of skilled professionals to support and enhance its IT and digital strategies. As a result, Dai-ichi Life Group’s goal is to significantly strengthen its in-house digital capabilities and technology platforms, driving innovation and operational efficiency on a global scale.
This strategic collaboration with Capgemini, which initially spans Japan, the United States, and Australia, will leverage a broad spectrum of the GCC’s digital capabilities including advanced software development, infrastructure modernisation, AI & data solutions, and robust cybersecurity measures. It is designed with the flexibility to expand into other countries based on market needs and potential, to support the global ambitions of Dai-ichi Life Group.
"This strategic partnership with Capgemini supports our long-term ambition to build differentiated, internal capabilities through the establishment of our Global Capability Center," said Mr Tetsuya Kikuta, president and group CEO of Dai-ichi Life Holdings. "By adopting a Build-Operate-Transfer model, we are not only accelerating our digital transformation but also laying the foundation for in-house expertise in critical areas such as AI, data, and cybersecurity. This approach sets us apart and strengthens our ability to deliver innovative, high-impact solutions across the Dai-ichi Life Group.”
The partnership will focus on co-innovating solutions that streamline operations, harness the power of data analytics and artificial intelligence, and fortify cybersecurity defences, all while helping to ensure a seamless and enhanced experience for Dai-ichi Life Group’s customers.
"Today, customer service remains one of the most powerful tools for encouraging loyalty and shaping brand perception, and this is increasingly enabled through technology,” said Mr Aiman Ezzat, CEO of Capgemini. "This partnership is built on a shared vision to leverage technology and innovation to not only meet but also to exceed consumer expectations.”