Magazine Table of Contents
The third ASEAN Insurance Summit saw insurance executives meet to discuss the impact of ongoing digital transformation.
Insurers should view their claims processes from the customer’s perspective in order to deliver a superior claims experience, as delegates heard at the recent Asia Summit on Claims Management in a Disrupted and Automated World.
The consensus is that it will take less than 10 years for insurance to be reinvented into a version 2.0, says InsurTech Asia founder George Kesselman.
ICMIF met in Hong Kong, where the impact of digital innovation on the strategies of the cooperative and mutual sector was discussed.