Read the latest edition of AIR and MEIR as an Interactive e-book

Jun 2024


Claims still require a human touch

While AI in claims has improved customer interactions and increased efficiency and decision effectiveness, the human touch cannot be removed entirely, especially when AI falsely identifies a claim as fraudulent and when deepfakes are involved.

Business interruption claims continue to rise in Asia

Pandemic and supply chain disruptions have emphasised the need for businesses, especially SMEs, to strengthen business continuity plans.

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Understanding cyber risk better is crucial for APAC insurers

APAC’s cyber insurance market has experienced rapid growth, doubling from 2021 to 2023, yet it still accounts for just 1.5% of the $16bn global market. Ransomware stands as the top cyber threat in APAC, followed by supply-chain attacks.

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