Effective Customer Care - Defining new business models
    
        
            
                
            Source: Asia Insurance Review | Nov 2012
         
     
    
    
    
    
    
    
    
    Mr Paul Robinson of IBM Financial Services Sector talks about using advanced 
technology to define new business models to enhance customers’ experiences.
    
    
    
    
    
	
        
		
        
            
                
				
					
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