Effective Customer Care - Insuring leadership with Smarter Analytics
    
        
            
                
            Source: Asia Insurance Review | Dec 2012
         
     
    
    
    
    
    
    
    
    To attract, engage and retain policyholders in a competitive market, insurers 
must tailor products and interactions to meet their evolving expectations, says Mr Primo B Aguas from IBM.
    
    
    
    
    
	
        
		
        
            
                
				
					
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