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Interviews - Keeping it simple

Source: Asia Insurance Review | Jun 2012

Though many channels now exist in distribution, it is important to be focussed on customers’ needs and keep it simple for them, while leveraging on the benefits on having multiple channels, say Dr Jochen Schwarz, Head of Retail Distribution, Global Life and Mr Julian Lipman, Head of Distribution for Global Life, Asia Pacific and Middle East of Zurich Insurance Group.

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