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2013 Asia Insurance Industry Awards: Cheers to the Winners!

Source: Asia Insurance Review | Dec 2013

It was nail biting as always but the winners were finally crowned, cheered and celebrated. We capture the excitement of these successful companies as they share with us what the win means to them, how they will celebrate it to make it count and how they will repay the industry. 
Life Insurance Company of the Year 
Great Eastern Life Assurance Co Ltd, Singapore

Live longer, healthier and better

“I would like to thank the distinguished panel of judges and Asia Insurance Review for this very prestigious Award which caps off a momentous year of accolades and recognition for the Great Eastern Group.
At Great Eastern, we have embraced a simple yet powerful corporate purpose – to not just be a life insurance company, but to be a LIFE company. Our raison d’etre is to help our customers to live longer, healthier and better, and over the last two years, we have been building our Live Great programme, the first integrated health and wellness programme by an insurance company in the region. The programme has gained tremendous traction across our major markets of Singapore, Malaysia and Indonesia.
This award will spur us to work harder to improve upon what we have been doing, to continue to go the extra mile for our customers, and to blaze new trails of excellence.”
Mr Chris Wei
Group CEO, Great Eastern Holdings Limited 
General Insurance Company of the Year  
Cathay Century Insurance Co Ltd, Taiwan

Equal emphasis on quality and quantity

“Following 2009, we are very honoured to receive the Award of the General Insurance Company of the Year 2013 again. Cathay Century, the non-life insurance subsidiary of Cathay Financial Holdings in Taiwan, has been operating based on the consistent policy of ‘steady operations and lay equal emphasis on both quality and quantity’ since its start-up in 1993 and we have striven to demonstrate outstanding accomplishments since then. Not only does this Award greatly encourage all of our staff and employees, but also acknowledge our long-standing effort and commitment.
As soon as we received this honour, we immediately announced the glorious news to everyone in our group and our business partners to share our joy and honourable achievement with them. Moreover, we also released the news to our customers through mass media and our internet website. We express our heartfelt appreciation to them for their continuous support and promise to keep on providing the highest quality of products and services to them.
This recognition has greatly increased our reputation and credibility among the industry. We will work hard and continue pursuing products and services innovation to lead the industry to a positive aspect and acting as a role model in the Taiwan market and, moreover, in the Asia region.”
Mr Ming Yang Wu
President, Cathay Century Insurance Co Ltd


Educational Service Provider of the Year   
Australian & New Zealand Institute of Insurance & Finance
Ensuring education products meet best practice, regulatory and cultural needs
“ANZIIF is proud to receive the Education Service Provider of the Year Award at this year’s Asia Insurance Industry Awards. This Award is a testament to the commitment that ANZIIF has placed in developing the educational and professional standards of the insurance industry across the Asia Pacific. 
As a professional membership association, we are committed to the standing of our members and we understand the importance that high quality education and training plays in this. This Award represents many years of development, relationships and dedication to ensure that our education products meet both best practice and the regulatory and cultural needs of the countries in which we operate. 
As we approach celebrations for ANZIIF’s 130th year, we will cherish this Award and celebrate the ongoing strength and excellence of the Asian insurance industry.”
Mr Cameron Skews
General Manager, Marketing & Communications
Innovation of the Year  
AIA Singapore Pte Ltd
Real commitment never stops
“More than 1 million Singaporeans are insured by AIA Singapore and having been protecting generations of families for over 80 years, we are constantly motivated to find innovative ways to respond to the evolving needs of our community. 
It is an honour to receive the Innovation of the Year Award at the Asia Insurance Industry Awards 2013, for our world-first fully mobile and secure interactive Point of Sales (iPoS) system on an iPad. The system speaks to Singaporeans’ need for high quality financial advice and efficient processing, allowing for our customers to obtain coverage as fast as within one day.
But our work does not stop here.
AIA Singapore has since launched AIA Vitality earlier this year, a wellness programme for which a nationwide infrastructure has been developed with our partners to incentivise and reward Singaporeans for making healthier choices. 
We believe that real commitment never stops and AIA Singapore will continue to introduce initiatives for our customers, community and industry alike.” 
Mr Tan Hak Leh
CEO, AIA Singapore
Service Provider of the Year   
Service from the heart
“Service from the heart characterises all we do at MSH CHINA. It is the vehicle that delivers our core values of love, excellence, responsibility, innovation and teamwork. It is the indispensable and intangible ingredient that holds our company together to serve over and beyond our call to duty. 
The Best Service Provider 2013 Award from our esteemed peers from the Asian insurance industry, is truly an encouragement for all of us. Thank you for this honour.”
Ms Joanne Cao
CEO, MSH China
Risk Manager of the Year    
China Pacific Property Insurance Co Ltd
Prevent, minimise and manage risks
“We are extremely honoured to be awarded as the “Risk Manager of the Year”. It is a great recognition for our risk management achievement from the most prestigious insurance industry awards programme in Asia. We have proudly announced the news internally and externally via CPIC newsletter, Tencent, Sina, etc. 
As a market leader in China, CPIC Property has been paying a lot of attention to risk management. We provide risk management solution for clients from a wide range of industries. Internally, CPIC Property has clear risk management objectives and risk appetite, integrated risk governance, leading risk modelling techniques and risk management monitoring indicator system as well as innovative analysis of risk adjusted return on capital. In one sentence, we took appropriate measures to prevent, minimise and manage risks.
CPIC Property is pushing forward its ‘customer demand – oriented’ initiative, so that we will provide better risk management services and products to our customers in the future.” 
Mr Jin Peng
Vice President, China Pacific Property Insurance Co Ltd
Broker of the Year      
Unison Insurance Broking Services Pvt Ltd
Maintaining highest level of transparency and integrity
“We have an exhilarating sensation for being honoured as the ‘Broker of the Year’ 2013, second time in a row, while no other Indian broker has ever won this Award. 
Unison would like to reaffirm that whatever we have achieved today is only because of enormous confidence reposed by our clients and all stakeholders. It is great team work and the entire Unison family raised to the test of time once again. 
We have been imposed with responsibility of much higher degree. Unison shall strive to bring greater innovations and satisfaction to our clients to achieve ‘Customer Delight’ at large to pay back our recognition. 
We will also continue to share part of our revenue for noble cause assuming larger social responsibilities. 
It has and it will be our endeavour, always to keep and uphold the moral values of the Insurance Broker’s profession in the growing market of India and contribute significant services to whole of the insurance industry, maintaining highest level of transparency and integrity.”
Mr Biraj Kumar Sinha
Chief Executive Officer & Managing Director, 
Unison Insurance Broking Services Pvt Ltd.
Reinsurance Broker of the Year     
Aon Benfield
Commitment and great talent of 415 people 
“The win is recognition of the commitment and great talent of the 415 people who make up Aon Benfield APAC. The win is also an endorsement of our valued clients’ continuing support and faith in us. 
And winning in itself is celebration enough, however once the dust of the 1/1 renewal settles down, we will no doubt have a small party to mark both our win and hopefully a successful conclusion to the renewal. 
As for giving back to the industry, our culture is to continually seek ways to do so regardless of winning an award or not. We believe the most effective way to repay the industry is in training and providing young professionals in the industry an opportunity to develop their careers. An example of this is the Aon Benfield Asia Pacific scholarship which provides future leaders the opportunity to study and work in the London market.”
Mr Malcolm C Steingold
CEO, Asia Pacific, Aon Benfield
General Reinsurer of the Year & Life Reinsurer of the Year    
Swiss Reinsurance Company
Double thank you!
“We are thrilled to win both General Reinsurer and Life Reinsurer of the Year Awards. A big thanks to our distinguished judges, clients and broker partners for giving us this fabulous recognition for our innovation, collaboration and client-focused solutions. The awards are made more special by the fact that we celebrate our 150th anniversary this year.
But we will not rest on our laurels. There remain significant protection gaps across Asia and as an industry, we can definitely do something about it. We are committed to putting our global expertise to use and partnering with our clients to support the sustainable growth of the insurance market – all with the aim of narrowing these protection gaps. Here’s to the next 150 years.” 
Mr Moses Ojeisekhoba
CEO Reinsurance Asia, Swiss Re
Corporate Social Responsibility Award    
Dai-ichi Life Insurance Company of Vietnam Ltd
Making positive, meaningful differences
“We are extremely proud of being the first and only life insurance company in Vietnam to win such a prestigious industry accolade in Asia. With our corporate vision ‘Thinking people First’, striving to become a corporate citizen is a part of our culture. 
Dai-ichi Life Vietnam has been recognised for its strong commitment to customer service excellence in the industry. We also believe that we have a responsibility to care for the community in which we live and work. ‘Corporate Social Responsibility Award’ has made my heart touched because it sums up the essence of what we are about. The spirit of making a positive impact on improving the local communities’ lives is truly embraced by everyone in Daiichi Life Vietnam. 
Moving forward, we continue to focus our giving efforts in three key areas that are consistent with our business goals and which reflect our strong desire to make positive, meaningful differences in the communities where we do business. Those areas are: building stronger communities, promoting health and education and harnessing the power of 
Mr Takashi Fujii
Chairman cum CEO, Dai-ichi Life Vietnam
Corporate Social Responsibility Award    
Muang Thai Life Assurance PCL
It’s about GIVING
“CSR undertaking is not about expecting return on business; it’s about GIVING. This recognition not only brings pride and joy, but it tells us that we’re heading in the right direction. It’s the company’s duty as we continue to grow, make profit, strengthen and satisfy customer need, we have to share these business achievements with others in the society; for Muang Thai Life Assurance is a company in the Kingdom of Thailand. 
We’re determined to contribute resources for the betterment of society, be it in education, religion, society or environment. As adaptive to the dynamic insurance industry, we’re ready to adapt ourselves to meet changing factors and needs in those areas to ensure that our CSR activities create security and sustainable value to the society.”
Mr Sara Lamsam
President and CEO of Muang Thai Life Assurance PCL
Technology Initiative of the Year     
MetLife Asia Pacific Ltd
Customer Centricity is priority
 “Winning the prestigious Technology Initiative of the Year Award is very meaningful to us. It reaffirms our strong commitment to innovation and disruptive technology. 
In an era of ever-changing customer needs, placing the customer at the centre of all we do is our priority at MetLife. We are committed to leveraging technology to better serve our customers and meet the wide spectrum of needs. We call this Customer Centricity.
The winning initiative – MetLife’s Mobile Ubiquitous Life Insurance Access Network (MULAN) is an operating system-agnostic mobile customer services application that allows 24/7 real-time self-servicing capabilities. This is a great example of our dedication to putting our customers at the heart of our business.  We aim to provide differentiated service with simple, fast, personalised and easy to use applications for our customers so that they could enjoy higher efficiency and greater convenience in managing their personal insurance portfolio, anytime, anywhere. 
The Award is very encouraging to MetLife; we will continue our best efforts in leveraging evolving technologies to innovate customised services for our customers.”
Mr Steven Weinreb
SVP, CIO Global Technology & Operations, Asia Region, MetLife
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