This year, the EAIC in Macau will see delegates presented with tablets that will be “pre-loaded with all relevant materials, including presentations by speakers, hotel information, local maps and tourist information and much more,” said Mr Chris Ma, Chairman, Organizing Committee, 28th East Asian Insurance Congress. This will be a first for the EAIC.
The 28th EAIC will be held in Macau from 11 to 15 October 2016 and preparation work is moving forward in full steam.
The theme of this year’s congress is The Future of Insurance: Customer Centricity. Mr Ma elaborated: “A healthy development of the industry depends largely on whether we are able to anticipate what customer needs will be. We will have a full programme to help us gain a better insight into who our customers are, how we can serve them better, what role technology plays, what impact the ageing population may have, and what the ultimate operating model is in an ever-changing market place.”
Host of top-notch practitioners
A host of top-notch practitioners have been lined up to share their views on topics that include “The ideal insurer from the customer perspective”; “Selling a healthy lifestyle – The new life insurance model”; “Making use of customer analytics to enhance customer experience”; “Cyber crime”; “Disaster recovery operations”; “Reinsurers as partners in innovation”. “Be ready to be inspired and stimulated,” he added.
Mr Ma also shared Macau’s delights. “Besides being a convention destination, Macau is recognised as a world tourism and leisure centre. Outside of the meeting rooms, Macau has a lot more to offer. There are already many world-class attractions to welcome you; many more new hotels, convention facilities, entertainment options and fine restaurants ready to satisfy your every need.
Macau is ready to welcome delegates from all EAIC member cities and beyond, to experience a congress like no other. So please join us in October 2016 to meet up with old friends and to make new ones, and to enjoy the warm Macanese hospitality!”