News Technology25 Jan 2019

Big data is key to customer-centricity

| 25 Jan 2019

The insurance industry should fundamentally be a customer-centric, data-savvy industry, said co-founder and CEO of Asia's largest doctor discovery company, DocDoc, Cole Sirucek. "A great consumer experience requires a customer-centric operating culture. Business process optimisation for customer service metrics is necessary," he said.

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