News Regulations15 May 2019

New Zealand:Regulator urges life insurers to conduct themselves better


The Financial Markets Authority (FMA) has raised concerns about issues within the local life insurance sector especially regarding conduct and culture. Speaking at the IFSO Conference 2019, director of regulation Liam Mason said that the FMA's recent review of the sector revealed that there was inadequate leadership as well as a lack of oversight of advisers and intermediaries as two main areas which led to poor customer experience.

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