News Coronavirus watch23 Nov 2020

India clears insurance complaint backlog in record time as cases go online

| 23 Nov 2020

Going digital in the pandemic period has helped the offices of insurance ombudsman in India clear up pending cases of complaints by insurance consumers. In the current financial year 2020-21, the rate of clearance has been 150% as complainants have been allowed to send documents and attend hearings electronically and through WhatsApp video calls with the complainant.

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