News Technology01 Mar 2021

India:Digitalisation and customer behaviourial change shift insurance industry

01 Mar 2021

The rapid adoption of digitalisation in insurance and the changing customer behaviour along with the influx of new technologies have led to key shifts in the insurance industry in terms of product innovation, the emergence of ecosystems and data, and technology-driven innovations across the value chain, says a report of the international consultancy firm Boston Consulting Group and India InsurTech Association.

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