China's top financial regulator, the National Financial Regulatory Administration (NFRA), has said that it will guide the insurance and banking sectors to fast-track financial services and support to aid relief efforts following the devastating residential building fire in Hong Kong on 25 November 2025.
According to Xinhua News Agency, NFRA on 29 November 2025 in a notice called on relevant insurance institutions to thoroughly conduct business assessments and utilise proactive services so that claim settlements for affected clients can be handled in a timely manner.
The NFRA notice put up on its website said the Chinese-funded insurance companies in Hong Kong should promptly implement emergency measures in line with the real situation, establish green channels and simplify related procedures to meet the urgent financial needs of the victims, including emergency money withdrawals, replacement of bank cards and passbooks, and insurance claim settlements.
The financial authorities in south China's Guangdong Province and Shenzhen City, across the border from Hong Kong, have also been asked to guide local insurers and banks to leverage geographic proximity, allocate resources promptly, and jointly improve the efficiency of disaster relief services.
The fatal blaze that broke out at Wang Fuk Court in Hong Kong's Tai Po on 25 November afternoon claimed at least 128 lives and around 150 people missing.