Manulife has appointed Ms Lilian Ng as an Independent Non-Executive Director to its Board.
Ms Ng brings more than 35 years of leadership experience in the life and health insurance industry across Asia and Australia.
She has held a range of senior leadership roles at Prudential plc, including Managing Director, Strategic Business Group and Regional CEO for Greater China. She also served as CEO, Insurance for Asia, and COO at Prudential Corporation Asia. Ms Ng has served on the boards of numerous entities across Asia and has extensive experience engaging with regulators and supporting sound governance practices, as well.
She is also a qualified actuary from Australia.
The insurer has also announced the appointments of Ms Alice Ma as Chief Marketing Officer for Hong Kong and Macau; and Ms Celia Ling as Chief Marketing Officer for Greater China.
Ms Ma assumes responsibility for end-to-end marketing strategy for the Hong Kong and Macau markets in her new role, on top of her current leadership of brand marketing, engagement and partnerships for both markets.
She oversees brand development, customer engagement, partnerships and growth initiatives to drive business performance and enhance customer outcomes. Ms Ma has also joined the Hong Kong and Macau Senior Management Team.
Ms Ma brings over 20 years of experience in brand building, customer engagement and strategic partnerships across the insurance and hospitality sectors. Since joining Manulife in 2023, she has played a key role in strengthening the company’s brand presence and delivering impactful campaigns and partnerships in Hong Kong and Macau.
In her expanded role, Ms Ling leads the overall marketing and customer strategy across Greater China.
She plays a pivotal role in strengthening connectivity across markets, driving synergies and scale and advancing shared capabilities to deliver a more integrated brand and customer experience. Her priorities include setting strategic direction, advancing data- and AI-driven growth marketing and fostering closer collaboration across business, distribution, digital and technology teams to support business growth.
She also leads the development of more connected wealth and health propositions and services.
Since joining Manulife, Ms Ling has led the marketing function for Hong Kong and Macau, strengthening the company’s brand, advancing its customer-led transformation and embedding data and digital capabilities to deliver measurable business impact.
Ms Ling has worked closely with distribution and operations teams to drive strong performance across key metrics.