InsurTech Duck Creek Technologies has acquired Send Technology Solutions, an AI-native underwriting orchestration engine serving commercial, specialty and complex risk markets.
This acquisition has created Asia’s (and the world’s) first agentic solution to unite core insurance operations and intelligent underwriting workflows across the policy lifecycle for multiple operating models. The technology is now live globally, including in APAC.
By bringing Duck Creek and Send together, insurers can connect submission intake, triage, enrichment, risk assessment, quote decisions, policy issuance and portfolio monitoring in a more unified operating model, helping underwriters act with greater speed, consistency and confidence for profitable growth.
“Underwriting has become one of the most critical priorities for insurers as they look to improve profitability, manage increasingly complex risks, and compete with greater speed and precision,” said Duck Creek CEO Hardeep Gulati.
“By bringing Send into Duck Creek, we are combining core insurance operations and underwriting orchestration in a trusted agentic AI experience that connects systems of record, decision intelligence, workflows and action.
Said Mr Gulati, “This is the game changer for insurers: a unified platform that helps them turn underwriting complexity into clearer decisions, faster execution, stronger risk selection, and measurable business value.”
The acquisition builds on Duck Creek’s recently launched Agentic AI Platform and Agentic Underwriting Workbench strategy.
Send will continue to be available as a standalone underwriting orchestration engine with integration with all core systems, while benefiting from continued investment and deeper integration with Duck Creek’s Intelligent Insurance Cloud and Agentic AI Platform for combined customers.
Send CEO and Co-Founder Andy Moss will continue to lead the Send team at Duck Creek as General Manager of Underwriting.
Duck Creek and Send will provide insurers with:
- Advanced submission intake and triage: Captures and organises submissions from email, documents, and broker channels, helping teams prioritise opportunities and improve conversion.
- AI-enabled data extraction and enrichment: Structures, validates and enriches submission, exposure and risk data so underwriters can act on cleaner, decision-ready information sooner.
- End-to-end underwriting orchestration: Coordinates activity from intake and triage through risk assessment, pricing, approvals, quote, bind and post-bind workflows.
- Risk-centred underwriting workspace: Brings documents, data, notes, referrals, pricing inputs, approvals and decisions together around each risk to improve consistency and control.
- Configurable workflows, rules and governance: Supports underwriting rules, authority management, SLA tracking, audit trails and compliance controls to scale complex underwriting operations.
- Purpose-built capabilities for complex commercial and specialty markets: Support for commercial, specialty, MGA, delegated authority, reinsurance and London Market operations, with integration to Duck Creek’s core insurance platform for policy execution.