Etiqa insurance Singapore will provide cover for affected travel insurance customers and has included the claim submission period from 30 to 90 days to help customers better manage their travel disruptions
The insurer announced its commitment to supporting its travel insurance customers who have been affected by the impending closure of Jetstar Asia's operations. Recognising the disruption and inconvenience this situation has caused for many travellers, the insurer will extend coverage for eligible travel insurance customers with affected Jetstar Asia bookings. While airline cessation of operations is not typically covered by travel insurance policies, Etiqa is extending its coverage as a gesture of goodwill to alleviate the financial burden on its valued customers.
Etiqa customers who have purchased single-trip or annual travel insurance plans before 8AM on 11 June 2025 can claim for non-refundable expenses related to pre-booked accommodation, local transportation, and activities during their trip, subject to applicable limits and criteria. To enhance customer support, the company has also extended the claim submission period from 30 to 90 days, allowing customers additional time to review their travel plans and submit their claims when they are ready.