The insurance regulator of Thailand, the Office of the Insurance Commission (OIC), held a meeting to discuss guidelines for protecting public insurance benefits in collaboration with the business sector.
The meeting aimed to discuss ways to improve the service standards of life and non-life insurance companies towards policyholders and those with claimants under insurance contracts, with a focus on reducing complaints and disputes, and enhancing transparency and fairness in the public benefit protection process.
The event included issues of dispute mediation by experts and arbitration, which are mechanisms for enhancing confidence and transparency among policyholders, and also emphasised the need to expedite the process for compensation for damages resulting from earthquakes within a specified timeframe.
In addition, the OIC’s Benefits Protection Division requested insurance company representatives to reflect on problems and obstacles encountered during the development of the PPMS Phase 2 system, which has been fully online for the public to submit complaints, including report and documentation preparation.