AIR+26 Jul 2018

The ethical side of AI

| 26 Jul 2018

Within insurance, AI has been used mainly in claims processing and chatbots. For advancements like AI underwriting, challenges still remain before the technology can be utilised. "Education is one challenge," said XL Catlin head of artificial intelligence Ashish Umre. "We need to talk to the underwriters to understand how we want the business to participate in innovation experiments, not to be change receivers, but change makers."

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