A number of life insurance companies, including PT MSIG Life Insurance Indonesia and PT Asuransi Ciputra Indonesia, recorded an increase in health claim payments in the first quarter of 2025, even though the industry's claim ratio decreased.
Originally reported in TechInAsia, PT MSIG Life said that claim payments reached IDR257bn, an increase of 63% from the previous year, demonstrating a commitment to customer financial resilience. Ciputra Life reported claim payments of Rp8.1 billion and focused on multi-party collaboration to address claim risks.
- MSIG Life emphasizes the importance of collaboration and use of data in strengthening the health insurance industry.
- Ciputra Life said corporate health insurance contributed almost 20% to total premium income.
The Financial Services Authority (OJK) recorded a decline in the health claims ratio to 71.2% by the end of 2024. It said that continued product innovation, service digitalization, and strengthening risk management was needed for the industry to step forward.