The Insurance Council of Australia (ICA) and its members will visit Harden in New South Wales this month to meet the insurance customers affected by the severe hailstorm and heavy rain event that impacted the region in February this year.
Customers will thus have the opportunity to meet one-on-one with representatives from a number of insurers, giving locals an opportunity to discuss their individual claim and seek additional advice.
Locals will also have the opportunity to gain general information on the claims process, dispute resolution, and other useful insurance-related information to assist with the claims and recovery process. A press release from ICA said the customers desirous of attending these meetings can register for the consultations via the ICA website.
ICA CEO Andrew Hall said, “This hail event, while locally severe in impact, brought significant damage to many homes and businesses in and around Harden. In the months since this event, insurers have been working hard to assess, repair and finalise outstanding claims, but we acknowledge there is still work to do.
Mr Hall said, “We know having the opportunity to speak with your insurer face-to-face provides immense value to policyholders, so I encourage anyone with an outstanding claim to come along and speak with their insurer to work through any remaining issues or concerns.”