News China15 Mar 2019

Online insurers face 121% surge in complaints but overall market sees 5% fall

| 15 Mar 2019

The CBIRC's "2018 Insurance Consumer Complaints Report", released in connection with the annual Consumer Rights Day which falls today, shows that it received a total of 88,454 insurance consumer complaints last year involving insurance companies, down 5% year-on-year. However, the number of complaints against online insurers more than doubled.

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