NZ's largest private healthcare organisation has removed several benefits like a funeral allowance, a public hospital cash allowance and coverage of surgical procedure for sleep apnoea, from 801,000 premium customers.
Despite the benefit cuts, planned to kick in on 10 December, customers would not see a reduction in the amount they paid for their insurance, reports New Zealand Herald.
Southern Cross chief marketing officer of health insurance products Chris Watney said without these changes, the company would have had to increase premium rates by a lot more.
"We know that premium affordability is a concern for our members. And we know that members value both the day-to-day use of their insurance, and the peace of mind that comes with knowing that the 'big stuff' like cancer or other life-changing diagnoses are covered."