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Sep 2022

The Geneva Association - Gig economy work: Mind the protection gaps

Source: Asia Insurance Review | Apr 2022

Kai-Uwe SchanzToday’s workers increasingly offer their services through digital platforms that match them to customers on a per-service (‘gig’) and on-demand basis. Although this offers benefits to both giggers and their customers, social protection coverage of gig workers is low. A new Geneva Association report examines associated protection gaps and outlines how insurance can evolve to meet the needs of this new class of workers, says the association’s Dr Kai-Uwe Schanz.
 
 
Though rapidly growing, the share of those that derive the main source of their income from work intermediated through digital platforms – known as primary workers – is still relatively small, accounting for about 3% (8m people) and 1.5% (7m people) of the adult population in the US and EU, respectively. Digital labour platforms in these regions generate total revenues estimated at $35bn and $15bn respectively, and total combined gig worker income amounts to about $200bn after commission, assuming a rate of 20%.
 
Digital technology and demographic shifts fuel the growth of this new form of work. According to the UN, the Millennial generation (born between 1981 and 1996) and Generation Z (born after 1997) now account for the majority of the global population. Having experienced two major global recessions, younger Millenials and working Gen Z-ers are increasingly aware of the fact that traditional employment does not necessarily provide the long-term benefits and security that previous generations enjoyed. These younger workers may therefore place more emphasis on other objectives such as flexibility and purpose. This shift is an important driver behind the rise of gig economy platform work.
 
Protection gaps associated with platform work
Gig workers frequently do not meet eligibility requirements for statutory access to benefits schemes for the self-employed due to insufficient contribution periods, and in many countries, self-employed workers are not covered at all by social insurance systems, or only on a voluntary and partial basis.
 
From a gig worker’s perspective, protection gaps in case of a calamity present themselves as the difference between needed resources (covering unexpected additional expenses or foregone income, for example) and available resources (e.g., savings and insurance coverage). There is broad consensus that income replacement in the event of illness and disability is the most acute protection gap facing platform workers. With relatively low and irregular income, they are also exposed to financial stress arising from (unexpected) medical expenses.
 
This problem is particularly serious in countries where access to health insurance is tied to salaried employment. Low and irregular levels of income also make it challenging for gig workers to accumulate retirement savings, and as pension systems in many countries are based on formal, regular employment structures, they do not adequately capture the increasing number of workers who fall outside of these arrangements. Lastly, many gig workers do not have adequate protection for their assets in place, be it their ‘means of production’, i.e., their work equipment, or general and professional liability exposure.
 
Based on this, we suggest a four-pronged typology of gig worker protection gaps pertaining to income, health, retirement and assets (see Figure 1).
 
A simple typology of gig worker protection gaps
 
A global International Labour Organization (ILO) survey of 20,000 platform workers in 100 countries found that only 60% of all gig workers are covered by health insurance and as few as 35% have a (private or public) pension or retirement plan (Figure 2). Even more precarious are protection levels for work injuries and disability, with just 21% and 13%, respectively, of surveyed workers covered. For around a third of respondents, gig work complements earnings from a job as a salaried employee outside of the platform economy – in most cases, their social protection coverage almost exclusively derives from their ?traditional’ job. In general, when contingencies are not related to a specific job, protection for gig workers is more easily available. For example, social assistance schemes are typically funded through general tax revenue, and entitlement rules are needs-based.
 
Gig workers’ access to various forms of social security benefits, by source of income (percentage covered; global survey data)
 
Insurance solutions
These massive coverage gaps present society with the challenge of ‘organising’ protection for gig platform workers. Non-contributory, tax-financed social protection mechanisms are considered essential to providing at least a basic level of protection for all residents of a country, including those who are not (sufficiently) covered by contributory social insurance schemes. Social protection is extended independently of employment status.
 
Enlarging risk pools through social insurance is another way for governments to protect their citizens from hazards that can prove financially ruinous. However, social insurance coverage of platform workers who are classified as self-employed is often limited.
 
Though private insurance is not designed to mitigate the hardship encountered by low-income gig workers or other segments of the population through wealth transfers, it has an important role to play in complementing public schemes. For example, as social insurance generally treats participants similarly in terms of pricing and benefits, such schemes do little in terms of promoting incentives for risk mitigation – a major and highly relevant benefit for society offered by risk-based private insurance mechanisms.
 
Underwriting challenges and opportunities
From an underwriting perspective, many gig workers, especially physical labourers, have a challenging risk profile. The absence of regulatory frameworks means there are major concerns about worker health, safety and wellbeing. Further, the gig economy tends to attract younger workers with litte work history and experience with occupational safety hazards. This inexperience, combined with high-risk gigs such as passenger transportation and freight delivery services, makes these workers more prone to on-the-job injuries. Finally, income from gig work is neither stable nor reliable, defying key assumptions behind traditional underwriting. An offsetting factor, however, is the ubiquity of smart-phone-based and real-time data from both platforms and individual gig workers. In combination with online transacting, this can facilitate risk assessment and pricing and generate highly accurate custom quotes.
 
Assuming that primary gig workers account for about 50% of the total income generated from gig work and have the capacity to spend 10% of their income on private insurance, the gig platform insurance market in the U.S. and EU would amount to an estimated combined annual premium volume of approximately US$10 billion.
 
Recommendations
The pandemic has contributed to exposing both the vulnerability and indispensability of many gig workers, and stakeholders should take action to mitigate their risk exposures. The Geneva Association’s report offers the following recommendations:
  • Governments should remove disincentives for platforms to offer group benefits to gig workers and encourage the portability of benefits. 
  • Insurers should harness the heightened post-pandemic risk awareness of gig workers and explore innovation across their value chain.
  • Platforms should leverage group benefit programmes to retain workers and meet societal expectations and promote auto-enrollment into protection plans, with the opportunity to opt out.
 
In summary, governments, platforms and private insurers, in collaboration with gig workers and their associations, need to redesign protection frameworks to ensure that all forms of modern work are secure and sustainable. A 
 
Dr Kai-Uwe Schanz is deputy managing director and head of research and foresight at The Geneva Association.
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