Backed by the Ministry of Health (MoH) and Bank Negara Malaysia (BNM), the health insurance Grievance Mechanism Committee (GMC) has been reactivated in the country.
The GMC is a platform that will bring together medical professionals, hospitals, insurers and takaful operators and regulators to address systemic health insurance claims issues. It aims to provide a structured, consultative channel for dialogue, to advise and recommend solutions to common industry issues, and to promote mutual trust and respect between the medical profession and the insurance industry.
The reactivated GMC held its first meeting on Nov 10, which was attended by five member organisations – Malaysian Medical Association, Association of Private Hospitals Malaysia, Life Insurance Association of Malaysia, Persatuan Insurans Am Malaysia and Malaysian Takaful Association. Officials from MoH and BNM joined as observers.
As an immediate priority, the GMC will prioritise claims protocols to deal with common claims pain points, forming the foundation for the GMC’s continued work towards practical best practices.