News Non-Life15 Apr 2019

Lloyd's responds to unacceptable behaviour in the market


Following reports of sexual harassment against women in Lloyd's last month, the specialist insurance market has taken critical steps to create a safe and inclusive working environment for all. As part of its action plan, Lloyd's recently announced two new measures - setting up its first bullying and harassment support line and updating the rules of access.

Called ‘Care First Bullying & Harassment line’, the new bullying and harassment support line is available round-the-clock every day to everyone who works in the Lloyd’s market. This includes both male and female employees of Lloyd’s Corporation, managing agents, members’ agents, brokers and cover holders as well as contractors, sub-contractors and suppliers.

The support line is run by a specialist service provider and is funded by the Lloyd’s market. It operates confidentially and is completely independent. It seeks to provide confidential advice and support for those experiencing inappropriate behaviour at work and aims to help them decide on their next steps.

Lloyd’s acknowledges that bullying and harassment can take place outside the office as well and will support employees facing an incident with colleagues socialising after work, at a conference or whilst travelling. To reach the support line, one can call +44 (0)1452 623 237.

Facing criticisms over its culture where heavy drinking during work hours was considered acceptable, Lloyd’s has also updated the rules of access which particularly state that anyone entering Lloyd’s premises under the influence of alcohol or illegal drugs will have their passes confiscated.

Some of the new requirements that individuals holding a Lloyd’s pass need to comply with include:

  • A passholder is required to act professionally and respectfully towards other users of Lloyd’s premises at all times.
  • Whilst in Lloyd’s premises, a passholder is required to dress in accordance with his / her firm’s dress code for external meetings.
  • Lloyd’s may at any time remove an individual’s name from the Register of Annual Subscribers (and thereby require the return of his / her pass) if in the opinion of Lloyd’s a passholder is no longer suitable to be an annual subscriber or where Lloyd’s considers that to be necessary to protect the interests of the society.

In future, Lloyd’s is looking to undertake further actions such as establishing a market-wide access point for reporting inappropriate behaviour, undertaking a market-wide culture survey, a comprehensive review of policies and practices across the Lloyd’s market and provision of preventative training.

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