News Non-Life15 Sep 2023

Singapore:Auto insurers' CX quality falls stagnant

| 15 Sep 2023

The overall CX (customer experience) quality of Singapore's home and auto insurers improved steadily from 2018 to 2021, it suffered a setback in 2022 and has remained flat so far in 2023, according to Forrester, a research and consulting firm focussed on customer dynamics.

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